I really wanted to give these guys five stars! They did great work. They were fast and didn't make a mess. I'm really happy with my re-roofing job. I highly recommend them.
There are two reasons they lost a star: first, their communication really needs to improve. If I contact you, contact me back. And keep me up-to-date on what's going on. For example, if there is going to be a delay (weather or whatever), let me know. Don't just not show up. Another example, don't make me guess if the job is done. Also, I had to practically beg to get them to take my final payment. I'm trying to say, email is cheap and a roof is not. Send lots of emails with timelines, progress reports, etc. The second reason they lost a star is their requirement for a pre-lien on my house. I do not know if this is standard practice in the industry but I don't think it's needed.