I have to say I was super scared to place a big order since the reviews and experiences of many seem bad! But I'm here to say thank you to the amazing customer service. I had to return an huge item worth $4500! And everything went great without any problems. I think with zgallerie it's like a slot machine in Vegas- wrong machine=you loose or you win. Same with the workers! Almost my entire furniture is from zgallerie and mostly I only made good experiences. But there also work people who just don't WANT to help. I can give you an advice- just search for the very nice young Asian man who's always smiling. He always finds solutions for everything and really try's to make shopping easy and with perfect customer service.