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| - Place was very very clean! Service was as expected. Food to me is not to die for. I have visited several locations in Charlotte, the very first time I tried it my co-worker wife brought some to the job and I tried it and it was good. Second time I tried it was okay and this was the third time and it was worse. Each location I have visited was jam packed so I am sure it's just my taste buds cause I am a very picky eater LoL. With that being said it's worth trying for yourself however if you go especially during lunch be prepared for the crowd. After my experience someone sent me a message stating they where going to mail me coupons to come eat free to give the restaurant another shot. The message was sent in here (Yelp), I never got the coupons after sending the person my address. I messaged them back twice telling them I never received the coupons and now they won't respond.
Update: After I updated my review in regards to the message I received about the coupon to eat free that I never got I was contacted by the Marketing Manager (Brenda) she apologized that I never received the coupon to eat free which I was promised. I then went back to my messages and discovered that the original message promising the free food was sent by one of the owners (Randy G). Brenda promised she would send me a gift card and to my surprise she followed through on her word. The gift card arrived in the mail for $5. The $5 kinda took me by surprise because last I checked free meant free not to mention they have nothing on their menu for $5. Not only that but as far as I am concerned from a customer service stand point when you try get a customer to give you a second chance you don't do it by paying for some of the meal and asking the customer to give you more money! So I decided to send Brenda a message and her response was they wanted to give me a gift, whatever that means. Never the less I decided to give the restaurant a second chance. I went around 2pm today 8/24/17, the restaurant was not crowed however I ordered mines to go. It took about ten to fifteen minutes to receive my food. Durning that time about 4 employees walked past and not 1 of them smiled or said hi to me or the other customers waiting beside me. I would say they definitely have some work to do on the customer service side. Once home I dug into the food, and OMG let me tell you it was GOOD! It was 200% better than the last time, so for that I will say thank you! In conclusion let me say next time be of your word and do as you promised when you promise, work on the friendliness and customer service of your staff, the speediness of your service and keep up the good work in the kitchen! The chicken and chicken soup are both to die for! Again please allow me to say thank you!
Update: So after my last visit everything was great except for the customer service. After I posted a review Brenda (there marketing representative) reached out to me yet again and asked me to give it another try. She stated she would send me another gift card this time enough to get a meal without having to add any of my own money LoL. First let me say Brenda did just that, she is by far a person of her word! I will say this time the food was amazing as last time only this time the service was better. In fact so much better I went to a different location in the same week. I will say Viva Chicken is definitely making there mark with food because I have never been to any of there restaurants and it was empty. While like all other places they are not perfect and still have some work to do, they are on the right track. Not to forget they not only want to earn your business but also keep it. Often times when customers are not given the service we might think we should be given we sit quietly. I encourage everyone to speak up and let your voice be heard, because often times managers/ owners don't even know if you don't tell them. It's only fair you say something and give them a chance to make it right that being said you can count on Viva Chicken making it right. Yes I will be back!
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