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| - IF YOU COME HERE TO SEE RUNYON'S REVIEW, I SUGGEST THAT YOU STAY AWAY FROM THIS COMPANY AND REQUEST A DIFFERENT COMPANY IF YOU HAVE BEEN REFERRED BY YOUR HOME WARRANTY OR ANY APPLIANCE'S MANUFACTURE FOR SERVICE. THIS COMPANY IS UNPROFESSIONAL, RUDE, AND LIES.
I had a feeling it was not gonna be good when i read all the negative reviews, and indeed, i couldn't agree more and see why they give the company a bad review, and i got to say. RUNYON APPLIANCE DESERVES A BAD REVIEW for the way they do business. Forgot to mention you might want to see all the complaints they have on BBB too, that tells you what kind of business they run.
So here's what happened,
The fridge broke down on 6/19, and contacted Frigidaire the next day 6/20(Tues), Frigidaire told me they set up an appointment with Runyon for Thursday appointment between 8am-5pm on Thursday. And Frigidaire said Runyon will call on wednesday to confirm the time for thursday after they receive the work order.
So i called them on Wed morning and asked if any possible way to go out the same day because hard to not have fridge with 118 deg weather for the week. I was told no because it was full and they still have not receive the work order. It wasn't after multiple calls later and few hung up in the middle of the call later did they confirmed the receiving of the work order. And so later on in the day around 4pm, someone from Runyon finally called to confirm to go on Thursday between 8am-5pm
Yep, you guessed it, i had to take a day off from work and waited the whole day at home and no one show up or called.
So I called them on Friday 6/23 and asked them why no one showed up yesterday at all and did not get a call even after the company called and confirmed on wednesday. Someone named Jerry answered the call and told me that their system only showed the morning conversation on wednesday and no one called to confirm thursday's appointment, that's why no one went and it is not their fault. So i told him that's not true and a lie since the someone did called from the office wednesday afternoon. So Jerry said he will ask the girl that does appointment when she comes in.
After I talked to Runyon I called Frigidaire customer service and told them about my appointment and it was a no show and asked if someone else can go out, she told me no being that they are the only company in the area. I told them about they supposed to go and ended up a no show and accused me for not calling them to schedule. Frigidaire said they will forward my request for a new provider so they can go out soon.
I called Runyon back about an hour later and talked to Shelby, and i couldn't believe the lie she told me. She said the reason the tech didn't go out was because Frigidaire pulled their work order back on wednesday afternoon so they are not responsible to go out. I said that's not true since Frigidaire didn't say anything about it and I just got off the phone with them. She said there's nothing they can do and hung up the phone.
So i called Frigidaire back immediately and told them about the situation and the lies, the person told me Frigidaire didn't call Runyon on wednesday afternoon or withdraw any work order from them(this proves Runyon lied). Then the person told me someone from Runyon called them 10 minutes ago and said they rejected the work order to service us because we were being rude to them. So now Runyon messed up on the appointment and blames Fridaire for pulling the work order out and accused me for being rude to them??? You can be the judge.... Everyone works in Runyon such a BS!! They don't schedule the service right and lied for not call to schedule an appointment and didn't even apologize once for the mistake but blame others. What kind of business is this?? No wonder all the negative reviews!
It seems like to me most people who gave negative review for Runyon are for services are being referred by home warranty or manufacturer, it really seems like they don't really care about the contract work at work, if that's the case, why does Runyon still in contract with them. With all the negative reviews posted by different users, Runyon always respond with the most BS excuses to defend themselves. It will be interesting to see what kind of BS Runyon will responds, whatever it will be, i will not buying any of it because it will more of their BS excuse.
Business like Runyon shouldn't even be in business the way they handle the customers. They are unprofessional, rude, bad attitude, incompetent and lies. Never dealt with a company like Runyon. Looks like I'm going to BBB next to complaint about them, will be their 9 out of their 11 negative reviews on there.
so my final advice.....ONLY USE RUNYON FOR YOUR SERVICE CALL IF YOU WANT HORRIBLE UNPROFESSIONAL UNFRIENDLY SERVICE.
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