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  • What great experience! Jim from JPG Security made the entire experience of getting a home security system a pleasure. I have become so used to poor service and broken promises, that frankly it was a surprise to receive a phone call from Jim within hours of sending my initial e-mail inquiry on a Sunday! I was a little shocked when he immediately set up an evening appointment that same week, and by Saturday that same week my system was installed and working flawlessly. Jim took the time to review my home layout, talk to me in depth about my security needs, and met some of my fears and unique requests (like an extremely LOUD alarm) without hesitation. If you own your home and have excellent credit, the installation is FREE, and there was no charge for the equipment! He was able to show me the going rates for about 4 major companies, and the pros and cons of each system. This allowed me to the pick the best system for my needs. In addition to the sales presentation, Jim was also able to use his prior experience as a Gilbert Police Officer to share valuable information and tips to keep my home more secure. He was a good listener and problem solver. He didn't even charge me for the extra loud, separate alarm that I requested! I signed the agreement on Friday, and Saturday morning, the installer (Toby) was at my door. He was well groomed and professional--with a uniform shirt even. (I know that sounds like a small thing, but these days the appearance of the subcontractors who come to install things is APPALLING! I am sometimes afraid to let them in my home!) He made sure that I approved where things were installed, and efficiently installed all the equipment. He cleaned up after himself too- being sure to wipe up the drywall dust off my floor. After the installation, he patiently walked me through the high tech set up. He didn't mind my numerous questions and actually helped me go on line to set up my smart phone app for the system. I give this whole experience an A+ for value and professionalism. You can't go wrong in my book.
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