I just tried to get information about starting a Water Utilities account with the City of Mesa. This department needs a SERIOUS overhall. The clerk helping me was EXTREMELY rude and impatient. She was also very ill equipped with knowledge of utilities. This was after I had to wait 30 minutes on hold to speak to this Neanderthal. There are a lot of pleasant people without jobs at this time who would love to work. It is time to get rid of the "lifers" who consider their jobs so secure that it is not necessary to give great customer service to the inhabitants of the City of Mesa. This woman hung up on me when I asked to whom I was speaking! SHAME ON YOU City of Mesa!