What a disappointment! We visited Serranos a couple years ago and I was delighted; it was busy too. Today my husband and I stopped to eat lunch. There were 4 total but I have to admit it was around 2:00. I ordered a taco salad with shredded beef. It came with shredded chicken. The server apologized and brought one with beef. The lettuce came in chunks the size of half my fist. (Can someone at least bring me a board and some knives so I can finish the job??) There was NOTHING but meat and lettuce. I asked for some shredded cheddar. The server said, "oh you want more cheese?" I wanted to say, "No I want SOME cheese". Then I bit into the beef. It tasted like it had been lying in water. The chips at the start were horrible: bland, saltless, cold. Who's cooking back there anyway?? I have to say the margarita was great; but I came there to eat, not drink.