I never liked the way you're supposed to order your food at Paradise - it could get confusing if you have a big order and you need to keep track of all the sandwiches, salads, soups, etc... Anyhow, I still go to Paradise because the food IS tasty and their cookies are yummylicious.
Went to dinner here tonight with my husband and three little ones. I ordered our food and of course received the salads and soups right away since they serve it up while you're standing there. We sat down and waited 25 minutes (!!!) for our sandwiches and my daughter's Mac n Cheese kids meal. And we got there when it was slow! We noticed people that got there after us already had their food. Then finally a guy comes up with the wrong kids meal. Finally a manager arrived with our food. She apologized and said she would give us a refund. I thought she was going to refund a sandwich, but she ended up refunding us the full $45! For that I was grateful. While my husband was waiting for her to refund our dinner, I noticed a couple people were at the counter because their orders were wrong or they too were receiving a refund of some sort. The manager was nice. The other staff were so-so. Next time we'll go to another location...