I really wish I had read these reviews first. I took my laptop in on a Saturday as my display went out. I was immediately told about the $60 diagnose/repair thing, and that it would take 3 to 5 BUSINESS days before I would find out the problem. They didn't even offer to quickly troubleshoot So all week goes by, and I hear nothing from them. So I go back on Saturday and ask for my laptop back. 7 REAL LIFE days later. No apology. No explanation. From any of the lethargic employees. I was in there longer to get my laptop back than I was when I dropped it off. Not impressed. I have gone to the Spring Mountain store in the past and the service there is excellent in my opinion. Less than 0 stars.