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| - Nobody ever wants to have their car in a collision shop, but when required, this is the place to go. Seriously, I'm so impressed. Some jack*ss sped down my street, hit my car and sped off. Two hours later, after I had called my insurance company (who recommended this shop), I had an appointment to drop off my car. Jenna was amazing and helped make this visit such a positive experience!
Emails are sent with updated photos along the process, which takes you out of the guessing game of what's being done- is it just sitting there, how much longer will it be, etc. Not only do you get periodic emails with updated photos, but you also get emails with updates of when your car will be done. Normally, I'd be thrilled that they finished early but since I was out of town, this created issues with my insurance company since I had a rental they were covering and couldn't return it. Jenna stepped up to the plate and took care of the situation, completely alleviating all of my stress.
I can't speak for the work they've done yet, since I haven't seen the completed car but I have faith that they did just as good on the car as they do with customer service. Wish they did more than just collisions, it was seriously a pleasure to work with them!
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