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  • Maybe it's time to pull out those old Tom Petty records, because naturally he is correct when he told us that The Waiting is the hardest part. Not too long after I posted that last update, I received a call - a call, mind you, not an email or a letter, but a call! - from a manager a Roby to explain that they had some shake-ups in their management structure. What that meant is that though they had tried to make sure all customers were aware, and that calling the old manager was a bad idea, there were probably some people who slipped through the cracks. Guess who one of those might have been? (That's my comment there at the end.) Anyway, after we talked a bit, and I explained that everything was actually working, and we just needed a few tweaks (light housings that could handle insulation were installed vs housings that could not, that sort of thing), we actually scheduled an appointment and the technician spent the better part of a day fixing things up to get us back on track. So not only are they checking up to make sure customers are happy by reading places like Yelp, but they followed up and corrected the problem, in a much shorter time than the initial issue, and now we're moving along again. And I don't have to look for another electrician. Sweet.
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