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  • HORRIBLE Customer Service. We took Frontier Airlines for a weekend trip from Phoenix to Denver recently and it was a horrendous experience! The flight attendants on the plane were beyond rude and there was zero customer service. We were forced to listen to a 15 minute advertisement for their credit card and then again annoyed by a pushy flight attendant walking around with credit card applications. Frontier now also charges extra for EVERYTHING including carry on bags, checked bags and even a non-alcoholic beverage on the plane!! The ticket agent we were forced to deal with at the airport in Denver took rudeness to an entirely new obnoxious level and when we asked to speak with a supervisor our request was refused. It was a terrible ordeal and there wasn't one individual that was even slightly courteous or helpful to or from Denver. It was a truly terrible and aggravating experience and can easily say we will NEVER ever fly Frontier Airlines again. Yes the ticket price was cheap, but when you add all the tacked on fees and costs together, they are no less expensive than their competitors and the sub-par customer service and rude agents and staff makes it an easy choice. Avoid Frontier Airlines if you would like an even semi-enjoyable travel experience.
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