| rev:text
| - We frequent this location a few time a year as we live in the area and do a lot of things in the vicinity. Whenever Ginger Beef is packed, we would come here if we were in a hurry. The food, although not gourmet by any stretch of the imagination, is edible and takes the hunger away.
Why then you ask that I gave a lowly one star? Actually I would have given 0 star if I could. The short of it is that our server, while reaching over one of our group to give an appetizer to another of our group sitting on the other side, dropped mayo on the guy sitting on the outside. That is going to stain the sweater he was wearing I thought. I was surprised that the guy that just got his sweater ruined reacted so calmly. While accidents happen all the time, it is what she did or didn't do that upsets me. She apologized and gave us napkins to clean up but that was it. During the entire meal, she continued to serve dishes in the same careless manner over guests sitting on the outside. It was lucky that no one else had things dropped on them. Typically, in this type of situation, the server would call the manager/supervisor over at least to apologize and check on the guests, but that did not happen here. This reflects poorly on management as this type of situations should have standard procedures to make sure the guests are taken care of. The consensus around the table (there were 9 of us) was that we will not be back to this restaurant with what happened. Next time, we might drive a bit farther to find something to eat if we were in the area.
|