Bought a loose diamond off the internet but wanted to make sure that the GIA certificate and diamond matched, and that it was all good to go. I was not charged the standard appraisal fee, and Mark spent 5 minutes checking the report, the characteristics of the diamond, and told me what I would've spent in a brick and mortar store. I am happy to say I received a great value for the diamond I bought online, and Burland Jewelry helped me verify this.