First, I found all the people I interacted with friendly, helpful, and able to answer questions. I arrived an hour early and they got me seen early instead of waiting for my appointment time...a nice surprise. The dentist after the initial exam was patient in going over my options...What I have to complain about regards how clear their information was prior to setting up my appointment to have a root canal...specificalll on the technical limits as to what they can do at their office and what they will need to refer me to another office/provider for...and also what services fall within the parameters of my insurance coverage as far as they know from their end (more and ban just acknowledging that they accept my insurance and that they do provide the general services I'm seeking)...the only other suggestion is to have much calmer music and music which might be more attractive across a wider age range...