Initial rating: One star.
Bonus star for offering to credit my account.
Driver 45 minutes late (45 minutes after the delivery estimate, not after the order). Pizza was cold because it wasn't in one of those awesome pizza-warmer things. It was in a plastic bag. So the pizza was cold and the cardboard was soggy. The cheese had congealed, so by that point it was disgusting.
I called to let them know, got a hold of a manger right away. They offered to cook the order again, but I didn't want to wait another goodness knows how long for two personal pans. So they credited my account. Not bad, just hope I can use it elsewhere.