NTB in Matthews, NC is soooo full of it sheesh came the other day Thurs(1/28/16) and they tried to be cheap and patched my tire instead of putting a new one for free that my warranty covers. I called from the time I left my house to make sure they had one in stock and didn't realize that I was still on hold while driving there for 17 mins. When I walked in I told the guy name Roy someone left me on hold for 17 mins and he looked and said oh, how can I help no sorry for inconvenience or anything. Smh so now my time is being wasted sitting here waiting for them to put on a new tire going on 1hr. My next set of tires will not come from this place. Sitting in the waiting room since 5:00 and at 6:08 you ask me to go to Monroe NTB bc you don't have one in stock. Didn't even have the common courtesy to go get the tire for me instead he blew me off and said that it would be too late by the time he goes and get it so I should go get it. I was headed toward Charlotte but the nearest NTB was in Monrow opposite direction so that's even more time and gas wasted. Also while I was there for about 45 mins I saw the Mgr Jason walk out of his office yawning as if he had been asleep I sarcastically asked and he said no. Save your money and go somewhere else