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  • When they remodeled this location, things looked great. They seemed to have motivated managers and competent line staff. That seems to have evaporated. Service is slow, ridiculously slow if you go at lunch on weekdays and the short retiree who wears the paper hat is alone at the register. Each rush-time order is meticulously misheard, miskeyed, and repeated. During the school year, don't even go between three and six, it becomes an impromptu aftercare program. I'm not sure what happened but immediately after the remodel, it was nice, clean, and well kept. There was music overhead. The volume of students was lower. Service was better and faster. I feel like an intervention is in order. I've had wrong orders there a lot, listened to employees swear behind the counter, and memorably got served a cheeseburger that had literally been smashed flat - in the dining room. My expectations aren't high for McDonald's but they don't get met here. Ever. And as long as I'm reviewing a McDonald's, can I ask why the "fresh" cooked patties don't taste as good as the frozen ones did? They seem distinctly different, and less flavored. This franchisee really needs to tighten it up. Self order/self pay kiosks would be a great help. Go back to playing 50's music overhead, that was great at keeping teenagers from loitering...but do something soon, before the bottom falls out.
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