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| - I usually go to the Meineke on Sunset to get my car work done, but this location had a groupon for oil change and alignment, which I needed both of. I made and appointment to get both of these things done and also a power steering fluid flush. The guys at the shop told me roughly 2 hours to get it all done, so I went and had lunch and walked around a bit. After coming back I waited roughly another 2 hours, after that I had to get my car back to leave for work. They were able to get my power steering and oil changed, and that was it. I made an appointment for the next morning for right at 7 when they opened. After an hour and a half of waiting the guy came out and told me their machine was broken. They said they would call me when it got fixed, a month and a half later no call, so I made yet another appointment to get the alignment done, they said that it wouldn't be more than an hour and a half, over 3 hours later they finally finished it. I asked for a receipt from my first go around because they said they would give it to me after everything was finished, and when I asked about it they said they no longer had it. They gave me a free oil change card for my next visit but I would rather just go back to the location on Sunset.
Just horrible communication and bad estimates on timing of services, next time I will skip out on the Groupon and go to the Sunset location.
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