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  • I was so excited about this newly opened location since it is so close to Ryerson, however I am very disappointed after making a visit there as I did not have a really good experience today. I came and waited in line but the cashier helped the other customers that came after me. This was okay since I understand sometimes they might not be aware when I came in. After taking my order, the cashier let me pay and turned away to make the drink for other customers. Once other customers got their drinks, I was a bit confused because they were not making any other drinks and just stood there chatting with each other. I was the only one customer left and they completely ignored me as they did not even make any eye contact or asked if I needed anything. So I asked her if anyone was making my drink and she said she "forgot" (?!!!). I wouldn't be very upset if the store was busy, however clearly it was not busy at all and I felt completely ignored when I just stood there waiting for nothing. So they started making my drink but took so long for it since they were still chatting with each other again. I love Coco for their drinks and fast service but this is totally the worst experience that I've ever had, especially it is the soft opening week of this location. I rather go to the location at Wellesley station from now on. Hate having to give a bad review for a new business but I am just very disappointed.
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