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| - I have mixed feelings about Southwest. I love that they are so affordable, and really the only airline that still lets your bags "fly free." Yet the past few times I've really noticed their quality of service go down.
For example, a few months ago we went to Florida on vacation. We checked in about 40 minutes before our flight, which I admit is cutting it a little close, but no one said anything to us. Got checked in, boarded our flight, arrived safely. But one of our bags did not. Apparently, if you don't check in "early enough," there's a good chance that your bags won't come with you. My bag ended up being on another flight, which they didn't know when that was. Unfortunately we were staying about an hour away from the Tampa airport, so my husband had to spend $100 on a cab to go back and get it when it finally arrived later that night. Again, Southwest never said anything about this policy, otherwise we would have arrived much earlier. It was quite the ordeal, but we got zero apologies or anything for our wasted time and money.
Just last week we traveled again with SW, this time arriving to the airport 1.5 hours early. Unfortunately, our flight was delayed over an hour! So much for trying to arrive early and be responsible. Ohwell, this sort of thing happens right. No biggie. But on our flight back, our flight was delayed an hour, AGAIN. For no reason, it was the middle of summer, clear weather.
What's up with Southwest? They used to be awesome. I guess you get what you pay for.
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