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| - Meh. At best, meh. My friend and I went in for a mani pedi. I am not a very picky person, but a lot of things went wrong that just added up to a not wonderful experience.
1. Even though they took us as soon as we picked out our polish, they took over 2 hours for a mani pedi- and there was almost no wait time. That's how long the actual service took. For a few reasons...
2. My nail tech kept stopping just to go talk to people. At least three times she just put down her tools, stood up, and walked from station to station, giggling and laughing. She wasn't the manager or anything, she just got up to walk around.
3. At one point she did actually excused herself to go settle up a few tabs, and I watched her handle cash several times- then she came back to work on me without changing her gloves. DISGUSTING.
4. She did not trim my nails, even though I asked her to, twice. She did not treat my cuticles well, either. She did not trim them, she used the nippers to "scoop" around them but it just left them even more ragged when I came in. (Yes, I said something, twice. But at a certain point you can't tell someone how to do their job, and just start taking notes for yelp.
5. She also cut me, then asked "how did that happen?" She was completely unaware that she had done it- not paying attention at all, probably because she had to keep stopping to have her gossip sessions.
The store itself is clean looking, and pretty. The pedicure chairs are very luxe. But the service and customer care did not match up to the environment.
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