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| - UPDATE: we came back tonight because I've been thinking about that Mac and cheese since last time. I wish we hadn't. This is no exaggeration, we've been there for two hours. Two hours. Checked in at 6:20pm on my Facebook, and I'm just driving away now. What I will say is that the Mac and cheese was stellar...but holy moly the service! It wasn't just us, everyone w our waitress was complaining, she would disappear for very long periods of time (think 10-15 minutes at least). We had a burger, the Mac and cheese, and wings and we were there for TWO HOURS!! At one point, we asked the server who was waiting the table next to us, as she had turned two tables in the time we were there, to check on our food. We had received our wings and it was 30 minutes before we got our food! She checked w the kitchen and confirmed it was taking a bit too long...we would have asked our server but she was truly nowhere to be found. She was very sweet, but just not efficient. The tall male manager was visiting many tables and because we were close to the kitchen, we could hear him telling her guests were looking for her, but he never apologized, never came by, and in fact-was at the hostess stand when we were leaving and didn't even say bye! The waitress took my debit card that was lying on the table and put it in her back pocket; she ran my card before I even GOT the check...she was carrying my card around on her for a solid 20 minutes before she came back w the receipt for me to sign. It was just really bad service. Sadly, I am updating my rating to 3 stars from 4...the food is great but the service is just really bad!!
To start off, I think they've done a great job renovating the building. I was worried whether or not it could shake the kilt vibe...but it has! Menu is good; I got the PB&J burger, cooked w some pink. It was delicious; the spicy sauce that comes w is great!! Fries are also good...three other burgers were had w my group and all seemed great. The guys next to me ordered the Mac and cheese and I regretted not ordering for the rest of the day!!! It looked great. Totally would have given this a 5 star rate but I thought the service was a little lacking. We weren't greeted right away; sort of expected to get prompter service by going at an off time (Thursday evening). It was a decent crowd but not so busy that I think the service should have been as slow or flat as it was. Our waitress wasn't rude; she just wasn't polite. She gave no effort, didn't even thank us when we had a more than $200 bill. We had to go to the bar once to request refills on beers because she had been gone for like 10-15 minutes. I'm sure it was an off night because I've always had great service at the other locations; give her the benefit of the doubt and will most definitely return!! Love having a great burger and beer spot so close to the house!
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