| rev:text
| - Wow, what a disappointing experience. Let me preface this by saying the only reason I'm awarding Two Stars is for our server Elkin & the kitchen staff. My biggest complaint is with the Manager, Krystin I think her name is.
Let's go back to last summer. Around August of 2013 I planned on going before a concert with a potential client and colleague who had not been to Harbour60. It was going to be great as Harbour is opposite of the Air Canada Centre. I phoned ~3weeks ahead to make sure it was accessible to get into. Yes, of course it was they assured me. The wheelchair lifts are at the back. Perfect. Phone ~1week ahead, yes, everything is great and finally the day of, everything is still good.
So we get there, go down the first wheelchair lift no problem then I'm ushered into the back of the restaurant. The first sight is of recycling bins, garbage cans, tables & chairs and that recycling smell. Not exactly how I want to be greeted but whatever, I'm not a complainer. Then for the second wheelchair lift. Ahh, it's folded to the side.
There is a black piece of wood acting as a ramp down the stairs. I'm told that the lift hasn't been used in a long time and that "everyone" just uses the ramp. I don't expect anything to be near building code for accessibility but this was far steeper than what I felt comfortable with & definitely not what one would expect from a "top restaurant."
Needless to say I look like a bit of an idiot in front of my clients & guests, I picked a restaurant I can't get into, bummer. No one offers any idea or help. So we went somewhere else. The next day I phone back and talk to the Manager (at the time), Virginia. I let her know what happened and how I felt lied to as the wheelchair lift clearly had not been working and the attitude from the valet. I was over it but frankly thought I should let her know so that no one else has a similar experience. She pleasantly offers me a gift card and that next time she will do something "really nice for [you]."
So in August 2014 I made a reservation for myself, a friend & his date. I go through the same process of making sure that the lifts are working. Saturday night @ 8.30pm I get there and it's the exact same problem. Now I look stupid and so does my friend in front of his date. Luckily my friend is a bigger guy and I felt comfortable with him holding the back of my chair.
I call back two days later and talk to the manager, Krystin. From the tone of her voice it sounds like she could not care less and I basically felt like a second class citizen. She said she would call me back the next day, nope.
Now I'm not a complainer but when spending close to $500 on a dinner I would like things to go smoothly. I i basically felt like I was a nuisance to them and confirmed by the treatment I got from Krystin over the phone. I know there are not that many wheelchair customers who might be affected by this or read this, but it is the ethical experience behind it that leaves a "bad taste in my mouth." Since then I have had multiple people without disabilities tell me they will no longer go as they have friends or family that have been in chairs and understand what it is like.
It sucks to feel like an afterthought, nuisance or a problem but even worse to look like an idiot in front of other people.
Hence the 1-Star.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)