Came on a weekday with a co-worker. The place was so packed that we waited in line (it was -8 outside) for about 15 min. What to say? My expectations were high after the line-up, and Kenzo did NOT deliver.
We had the Shoyu and Tonkatsu Ramen. The Shoyu was much too salty, I felt like I had consumed 3 days worth of sodium in that one meal. Toppings were sparse. There was barely a handful of noodles in the bowl.
Service was cold, although there were only 2 waitresses for a packed room of hungry people. So not much room for complaints there.