I notice that any feedback on their Facebook page gets promptly deleted. Instead of engaging with people and perhaps apologizing or asking for more details, their management just wants to ignore us paying patrons.
Why would you not want to engage in dialogue to improve your service? We're not here to trash your business. We're providing feedback so that you can improve and provide better experiences for all your future customers.
I'm sad that you're choosing to conduct yourselves this way - this tells me you aren't willing to learn from your mistakes and cements my decision not to return to your restaurant.