Tonight we decided on pizza.
It's a night that never goes wrong, everyone is satisfied and it's quick and easy on your wallet.
It had been a busy week so we all decided to call in our order for pick up and bring it home to watch the World Series. We ordered a large Greek salad and an extra large vegetarian pizza with sausage. Ha, sounds a little contradictory (we just really enjoy the veggies but like to have a meat). This was about 5:30pm - they told ya our pizza and salad would be ready to rock by 6. Perfect.
We drive over for 6ish. We check in and receive $3 off our pizza - awesome!! Our food's prepared for us and already bagged and ready. The transaction is smooth: there is no wait, we pay, are given the discount and off we head home. Mmmm. The smell of pizza in the car...
When we arrive home, our smiles turn quickly upside down. They gave us the wrong order! Our pizza is correct but we have a calzone instead of our Greek salad! Damn.
My company calls them a little ticked that he can't eat his salad first as he always does. After a few words and a little convincing (or maybe more telling, ha), Venezia agrees to drive the salad on over. I think, great! Error is not what bothers me... it's when people don't rectify the problem that effects my review.
When the employee arrives about 10 minutes later he appears emotionless. There was no apology or friendly tone - in fact I don't think he said anything at all! He just stuck his arm out and handed over the salad.
I'm disappointed. The food was quite delicious, but the mix up of the order ruined the experience for all of us. We were not able to start with our salad and we had to tell them how to rectify the problem instead of them taking the matter in their own hands.
The pizza was cooked perfectly, and the ingredients were fresh and evenly cooked. It's too bad this little blunder had to happen. But sometimes these things do. Not going to rule you guys out just yet...