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| - I'm going to start off by saying that this is a factual review of our experience with Carefree Catering. I have email proof of every interaction with this company including dates. I will give credit where credit is due which in my opinion is minimal but there is no embellishment due to the fact, it was extremely disappointing service.
We hired Carefree in December of 2016 for our August 31, 2017 wedding. We met with Alicia who is no longer there, for a tasting. It was myself, my husband and my aunt. Our menu consisted of a hot lobster pot pie puff pastry, mini beef wellington, a crostini topped with a slice of beef and pear and blue cheese appetizer. Our entree's were a chicken marsala with leeks and tomato, a beef tri tip with demi glaze and salmon pinwheels stuffed with a crab and spinach stuffing.
The tasting was amazing, we absolutely loved the food and the price that we were given fit our budget and we decided to hire Carefree Catering for our wedding in Sedona. We were given a contract for our wedding based on a loose number of 55 guests. I had explained that the majority of guests were coming from out of state and we would have much less. They explained that it was not a problem and they only need a final count 5 days before our wedding.
The contract stated that the bid included: Delivery, mileage, set up, china plates, silverware, linen napkin, all needed buffet and service wares, servers and clean up ang garbage removal) I will attach the photo of contract. (It has the red color to cross out my contact info).
Here is where my issues with this company begin. I contacted Jon (the owner) via email on June 27th figuring it was getting close to our wedding and I should touch base with him. He let me know that his director of operations, Michael Miles would be in touch with us. I had not heard from him for about 5 or 6 days after calling and leaving numerous messages and texts. When I finally receive a response back, I was told he was on vacation. (That would be perfectly understandable, but perhaps leave a voicemail message stating you will be out of office etc) In the meantime, I looked up reviews since we had hired this company and noticed they had a few negative ones which worried me. Anyway, I asked about a site visit that I was under the impression was required and Michael said we could set that up closer to the wedding.
During the initial meeting with their previous employee, Alicia, we were told that we would have to set up a "site visit" to our venue a couple of weeks prior to wedding.
As it begins to get closer to our date, I try to contact Michael again via text message. I sent an initial text on Monday, August 7th, letting him know I had very little free days available to schedule a drive to Sedona I had not received a reply back until August 14th. I began to think this company lacks serious professionalism in communicating with their clients.
The biggest issue of all that we had with this company is when we gave our final guest count to Jon. We let him know we would have 38 guests at our wedding and he said he would send a revised contract to us reflecting the new number. When I received it, I was quite taken aback by the difference in price. Our original contract stated the total cost for 55 guests would be $3003.24. The UPDATED contract for 38 guests now stated the total cost would be $2823.04 which is a difference of $180.20. I emailed Jon and asked him to explain how I had 17 less guests and my difference was only $180 dollars?! I also let him know that we were no longer renting tables from him and that the rental charge of $192 should have been changed as well. He claimed he wasn't charging me for tables and if you look at original contract, it states tables and linen. As you can see from the pictures, the contract is very simple, there is no fine print on that page and you can see that what had changed was the "mileage/service fee". In the original contract it says $7.74 (perhaps that was a mistake and Jon was trying to cover up and correct it?) In the updated contract he has now changed it to $494.12.
When I pointed this out to him in an email with attached photos of old and new contract asking him why the mileage fee was changed he stated that it wasn't actually for mileage but it just says that because they use the same form to charge for servers and attendants. I then let him know that it STATED on the original contract that servers were included.
Again, I have email proof of everything, there is absolutely no exaggeration or embellishment to what I am writing here.
Jon continued to go back and forth with me for about 6-8 emails on this. At one point, he actually wrote " we can go round and round here" implying that I can argue with him all I want. He agreed to take $250 off the random charge he tacked onto our bill of $494.12. However, that is not acceptable. (continuation of review in photos )
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