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  • Stayed at the MGM grand hotel in a "suite" this weekend for a Bachelorette party. Upon arrival the parking situation was extremely confusing "self-parking" where you pay and "valet" where you pay. I called the front desk and the guest service coordinator let me know that guests of the hotel now have to pay to park EACH DAY. She claimed that this is a 4 month old policy so it was not stated when I booked the hotel. This is outrageous to me especially since I paid $400 a night for the room. You should be able to get it validated if you eat at their hotel restaurant, but the front desk assured me there was no way to get it validated. We checked-in relatively quickly but was never told when check out would be or not given any details about the Wet Republic pool party. When we arrived in our room, we noticed that it was much smaller than the pictures made it seem and we were suppose to have TWO beds, but were given just one. I called guest service once again and was told they only had ONE suite with two beds and it was booked... there was nothing they could do for me. I had to call several times again to retrieve information about check-out and Wet Republic. The guest service customer service is either A+ or horrible - no in between. For the amount of money you spend here, its NOT worth it. I have stayed at the Pink Flamingo for much less and had MUCH better customer service. I will not be spending money here again for future bachelorette parties.
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