My first impression was not a good one. Today I had an appointment and was unsure of the time. I called over and over again and could not get anyone to answer the phone. Finally, I clicked the selection as if I wanted to set an appointment and a person came on and said 1:30 PM but she is running one hour late so take your time. I came in at 2:15 and there was a line to sign in. By 3:30 I was still waiting. I noticed a person that came in after me was called in. I went to the counter...and the nurses were talking amongst each other.....waited for someone to acknowledge me to no avail. I turned around and left the office. This was a major waste of my time as I made this appointment a month ago and this was the first date she was available.