We have stayed here few times. Our last VISIT wasn't as good as other ones. Luxury experience has gone down drastically. It wasn't just one department, from Valet parking to shuttle service to the front desk. Every questions had three different answers. Simple things like do you have an iphone charger to what time is the next shuttle to go to the local shopping area. Very Very disappointed this time, especially in a resort city like Scottsdale this attitude and service will not last for long. This hotel is managed by starwood group and I am surprised that they allow this sub-par performance. We will be staying at JW Marriott or The Phoenician next time.