I've dealt with Mark in sales and Terry in service for many years now , and have never been disappointed. These folks go out of their way to make to make sure you are happy with your purchase. As far as I'm concerned I will be a lifer with LKN DCJR. It doesn't hurt that the Jeep Grand Cherokee is in my opinion the finest SUV on the road today. Working on my wife to get her in a Jeep Cherokee.