I used to come here on a regular basis. At least once a month or two for brunch. The service was good and food better.
However, this time was something totally different. It was like an episode of Kitchen nightmares. I did not see a single customer leave happy.
Food was decent when it came out.... over an hour after we ordered.
The server didn't come to our table even once on the patio. No apologies or information or explanation about the delay.
We had to go in and ask the servers for coffee twice. Ketchup twice.
The table next to us ordered a plate with pancakes as they especially wanted it. However, after waiting for an hour and a half, when their food was finally delivered, the server gave them the food and then informed them that they no longer make pancakes. They had specifically ordered the dish for the pancakes and had informed them that they were ordering it because of the pancakes.
Our water wasn't refilled once. No server came to check on us throughout the 2.5 hours we were there. We had to get their attention by physically going to them.
Oh and the napkin was dirty.
When our bill came, they had charged us extra. Upon inquiring why, she told us that the prices had gone up for the steak, and we were to be informed when we ordered.
A disaster through and through.
Some pluses:
1. They made me a dish that used to be on their menu and stopped. The link - my favorite on the old menu.
2. They moved us to the patio when a table opened up.
3. The manager acknowledged all the issues. Said that they are working on it. And asked us to please give them another shot. But only after I informedher of our experience.