Courtney at guest services is so rude and un professional. She gave me a hard time about a promotion I brought in, sent directly from mountain side! She was rude about the situation, didn't explain anything and then didn't even honor the entire promo as there was other free things included. She is always on her cell phone, and then never at the desk where she should be working, but up walking and talking to people or in the child care area talking with her children she leaves in there all day. I am not the only one that noticed this as a few other members and workers have said the same thing about their experience with her.