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  • POOR CUSTOMER SERVICE! I have been eating Ninja Sushi Hibachi for about 2 years now and the food is good. However I recently ordered our usual sushi order of about $70 worth of food and they said it would take about 40 mins. Came in to get it and they said they don't have that order. They tried telling me I must have called some place in Michigan. I showed them my phone with the number dialed and call times and they eventually found a waitress who took the order and never put it in they system because "they were busy". They "offered" to still make the food FOR NO DISCOUNT even when I asked and politely said I hope you can understand now my family and I are out dinner after already waiting for 40 mins and your response it basically "too bad". Offering to do something for full price you were already supposed to have done isn't a solution. Thanks I'll pass. This is not how you keep customers. Very odd and rude experience. I will be going to the other handful of sushi places near me from now on.
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