This place and the staff made our stay so much better. Don't understand the bad ratings at all. The place is nice and clean and at a good price. These guys let us check in 2 hours earlier which was amazing because we had a tight schedule with a few events and we had our puppy and couldn't drive 2 hrs and miss these things. They did us a huge favor in doing that. Also we take our dog everywhere and this place is pet friendly without a pet charge and that's something you don't get anywhere else. The staff was friendly and was willing to give directions and recommendations the stay was comfortable, overall it's a good choice. Don't pay any mind to these negative reviews