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| - We purchased tickets through Eventbrite for Rain Nightclub - Rain Saturdays ft. Diddy w/ DJ Exodus. The event was held at the Palms Casino in Las Vegas. My Husband and I made flight and travel arrangements to come to Vegas for the event. 2 days prior to the event we received an email conformation from Eventbrite stating that our event was coming up. When we arrived at the ticket booth to retrieve our tickets the night of the event, we were informed that our names were not on the list. A woman who identified herself as Manager of Event Services, began to tell us that there was an error with the initial Eventbrite listing, and the prices were not accurate. She went on to say that Eventbrite sent emails to people who already purchased the tickets, telling them that they were to pay the remaining balance if they wanted to attend this event. Needless to say, we never received any such email. I asked for her manager, or "someone in charge", but no one was available to fix the situation. I asked for a refund and she said that because the purchase was made through a 3rd part company, they would not be able to give us a refund. That Eventbrite was responsible for the refund and there was nothing she could do, which was not true. She was very unaccommodating considering the distance that we traveled to attend this event. Other people also had similar problems. They oversold the event, and by the end of the night many people with tickets were turned away with no refund. Total Fraud! It was totally unorganized and chaotic! Never again will I purchase tickets for an event at Rain, or any Nine Group event for that matter.
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