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| - So, Phoenix Moving / C2 Moving (different company names, but both companies are owned by the same family and operate out of the same office, so I don't know what the difference between them might be) could be good at moving furniture. They didn't move mine, so I don't know. What I do know is, they are terrible at 1) not damaging property while moving and 2) repairing the damage they have done. Both those areas are pretty important for moving companies, too.
While moving out the previous owner of my home in late July, workers for Phoenix Moving damaged the wood floor in the house's master bedroom. They left a long scratch on it, deep enough that it is isn't a quick "apply some stain and call it good" project. They assured the previous owner that they would make the damage right. The previous owner gave the company's information to us, the new owners of the home, so we could work with Phoenix Moving to repairs made. It has been over two months since the damage occurred. In that time, we have received nothing but broken promises that the damage would be fixed.
We've have reached out to this company repeatedly by phone and email. We started by working with a woman named Amy in August; she helped set up a time for someone from C2 Moving to take a look at the damage. On August 9th, a man wearing a C2 Moving shirt came out and reviewed the scratched floor and took pictures of the damage. When asked him if someone in the company would make the repair, he stated that C2 Moving would hire a floor repair professional to make the repairs. Great. That was what we wanted to hear.
We followed up by email to C2 Moving on August 12th with information regarding the floors that the previous owner had given us. Despite having taken pictures and being given information, no appointment with a professional to make repairs was ever made.
On September 1st we had to start working with Kelly at C2 Moving, because Amy was no longer with the company. No one from the company reached back to us; we always had to take the initiative to follow up when the promised day for them to contact us passed by with no phone call or email. We have followed up about the status of the repairs multiple times and every time, we hear excuses or that something was being scheduled...but nothing is ever scheduled. As far as we can tell, nothing is being done at all except for making empty promises to take action that never occurs.
I had expected to have this floor repaired by now. After being repeatedly left hanging by C2 Moving, I no longer believe they are or ever were serious about the promise to make right the damage they caused. Instead, they clearly just want to string us along until I give up, letting them walk away from their responsibilities.
I want to warn the community that when they work with Phoenix Moving and C2 Moving, they run the risk of property damage and broken promises. This isn't a fair way to run a business, especially one where you have to trust people to come into your home and take care of your possessions. I haven't asked for anything extraordinary. I've just asked them to keep their word and fix the damage they caused, like they promised they would.
Phoenix Moving / C2 Moving is great at making promises. They are terrible at following through on them. Remember that before you decide to let them into your home and take charge of all your possessions. If something goes wrong, you're going to be on your own.
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