In a nutshell, pass on this place.
Took my RAV in for a basic wash.
I watched it all go down, and it looked like they were doing a pretty good job from a distance. Heck, I was impressed a lot was done by hand .. Until I had a look in the OTHER side of the car, and noticed they 'forgot' to wash the back right side! The back door and hubcap hadn't been touched. A layer of mud was still bone dry on the door around the handle.
This was basically a waste of $45, as I ended up an Esso drive through car wash a day later -- it was a lot quicker, cheaper, consistent and complete.
Won't be going back.