I came here with a group of 15 at 7pm and lucky we had reservations! There was a line up outside the door. The service wasnt amazing since all the servers were running around and it was difficult to settle down and get my hotpot running and ready to go.
How it works is that you get your hotpot (single broth or double) and you go to the buffet area with a plate and grab any food you want. The selection was pretty good and I loaded up every time I went to get food. The only problem I had was that the food area is small and therefore crowded with people trying to get their food. They also have different sauces and herbs/onions that you can get and mix together in a small bowl. I didn't try any of the desserts since I stuffed myself with beef, but they seemed like the typical pastries you could buy in the supermarket. There's also a pop machine for fountain drinks and also soymilk and a plum drink (an acquired taste). I didn't really like the soy milk as it was grainy and too sweet for my likings.
Overall, once settled down, I had a great meal and a fun time with my friends. The pricing is average ($28 with tip) but I would like to come again!
Tl;Dr confusing at first, but you'll get the hang of it. G okay service, good food, average pricing for AYCE