The absolute worst example of professionalism I have EVER encountered. Made an appointment for fireplace repair a week out. Stayed home on the day of repair, and the scheduled time (1:00pm) came and passed. Called them and they literally were like "oh..um...we overbooked, and uh, can we come at 3:30?" 4:00 pm rolled around. I called again, they said someone called and cancelled the work order. They couldn't even tell me who cancelled it. DO NOT USE these incompetent people, especially if your fireplace uses natural gas, they are likely to blow up your home.