The one positive thing that provides one star is Gabe the server. Friendly and knowledgeable.
Now for the reasons you should never go here:
1. It literally took over 2 hours to receive ANY food. Appetizer included. This was not a fluke incident. Our neighboring 3 tables all received the same treatment. I suppose it's a good way to fill up on beer (if I actually drank).
2. You may get in a fist fight. One of those 3 neighboring tables had a gentleman that finally asked for a manager after 90 minutes of trying to hush his hungry grand-kids. He was tactful but direct in how he spoke with the owners wife. She kept cutting him off and repeating "We're doing the best we can. If you don't like it then you can leave." When she finally left to go to the kitchen her husband (owner) rushed out and the first thing he said to the grandfather was "You have a problem with my wife?" The customer never stood up, but the owner had every intention of defending his wife's honor.
3. 5 minutes after this fiasco the food came. The hush puppies were cold. The crawfish was mushy and black. The shrimp was never properly prepared. The crab was compete mush. My daughter had hot wings and didn't even care for those.
4. No apologies were ever given except by Gabe, which was never his fault to begin with. I asked to speak to the manager and had to be tactful or risk of having the owner run out at me as well. The most I was comped was a 15% discount. Whole thing cost me $53 for food that was inedible. My wife went home and ate a bowl of cereal.
I tipped Gabe $20 and told him "Good luck".
Maybe it's a sister company of Amy's Baking Company?
***Regarding Owners comment***
I arrived at 5:50pm. I made an order at 6:00pm. Whether you misplaced my order until 6:55 or simply didn't care is on you. We did NOT receive food within 35 minutes. The server apologized to me several times for how long it was taking. Your wife finally came to me after 90 minutes asking if there was anything she could do. I asked her if we could at least get the sides. Her response: "I'll see what I can do."
20 minutes later the grandfather (yes, grandfather) had spoke to your wife about the wait. That same person who you quote "had too much to drink" had a very coherent conversation with my family outside after that garbage experience. He NEVER yelled or pointed a finger "in her face". How could he even get that close when he was sitting down on the other side of the table when your wife was standing while talking to him.
I find it interesting how you say we finished our meal. The only misconception I can assume you may have about this was how the plate looked after we tried to find a DECENT piece of meat anywhere on the plate. I showed your server. I showed your wife. We finished the fries, okra, and hush puppies because after 2 hours we were extremely hungry. Kudos to you for pointing out a positive in the whole experience when your wife completed a special request and brought out ranch for my daughters fries.
If you can't handle criticism, you'll fail.
If you can't handle your temper because you have a dramatic wife, you will be sued and fail.
I rarely post yelps unless I am very satisfied or EXTREMELY dissatisfied. Your comment with all the fabricated lies encouraged me to post yet again.
Step it up or get out of Chandler.
"And as far as any man raising he voice to my wife we will have a problem, period." -A response from Eric R. (restaurant owner) concerning this incident.