I'm not one to write reviews but the customer service at Pro Cyclery was the best I've ever experienced. My husband brought me here to get me "fitted" for the right bike. We brought our two curious toddlers with us. It was family friendly and they never made us feel inconvenienced by having crazy toddlers exploring the shop. Shane went out of his way to make sure we got the best bike for my body type, budget and the type of riding we were planning on doing. The bike we selected had to be ordered. I was surprised when I got a call the very next day that the bike was in. When we returned (within 1 hour of closing time), Shane gave me a full step by step tutorial on how to maximize all of the features on the bike without making me feel like stupid. I've ridden a bike my entire life but I feel like I learned some really valuable information. For those, like me, that feel intimidated to ask basic questions or those just getting started, this is the perfect place to go.