I haven't been to the West location yet but I can't wait to try it. The East end location is 5 minutes from my house so I was suuuuper excited to see they were opening there. I have been twice now and I love it every time.
I went once on a monday and of course it was very quiet which was super relaxing. My body scrub was fantastic, I had never been put on a bed and just showered on it. It's amazing. The second time was a sunday but it wasn't crazy busy, just a bit louder and a couple girlfriends' parties were taking a big part of the pools but honestly if you don't want to get that kind of atmosphere just don't go anywhere on the weekend...
Again I had a fantastic scrub and massage and I love their chai iced drink!
I won't be returning for a while as it stays a very expensive hobby and I would need an occasion. But next I will try the West end one and review as well to see the difference.