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| - If I could give this place zero stars, I would. But Yelp doesn't allow me to do that.
This is one of the worst restaurants I've been to in a very long time. And Toronto has a lot of shitty restaurants.
Not only was the food mediocre, but the service was awful. When I asked about the size of serving for a certain appetizer, the server's answers were useless. I had to fetch for answers.
When the food came, they mixed up my order with someone else's - they gave me their peanut-free appetizer when I actually ordered the same thing but as an entree. This resulted in the other person not getting their app at all and me having to eat my dinner while everyone else was having their apps. And then watching everyone around me have their entrees. When the servers realized the mistake, they didn't do anything about it. Not even an apology.
I got the Chicken wraps - the chicken was bland, the veggies were nothing special, and the sauce was not enough.
There were times when the server only asked selected people if they wanted another drink/water and when she came around with waters, she asked us to take them off her tray instead of placing them down herself.
When it came time to pay, they took forever and couldn't get the credit card machine to work. They made us wait a long time without updating us on the status of the "unresponsive" machine. When they finally got it to work, her rude co-server pointed out her mistake in front of everyone at the table. She must've been new and in training but at least pull her aside to teach her.
I asked to have the gratuity lowered or removed because the service was not up to standard and they tried to argue that it's mandatory that I pay 18% because it's "just what they do with large parties". I had to tell them several times that I have a right to remove the gratuity if I do not think the service is decent.
They are across from TIFF Bell Lightbox, which is the only reason why they get business. It's must be the reason why they don't feel they need to treat their guests with respect and serve them the way most places should.
I left in a bad mood and wrote this review as soon as I got home. That's how much it ruined my night.
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