I was looking for a new place to get my eyebrows threaded since my last threader move out of town. Everyone kept telling me to go to Beachwood Mall. I was hesitant until it came close to time of an event.
First impression I was very impressed with the boutique. The staff not so much. I felt that they should have had better customer service.
However, Nora, who did my eyebrows was very friendly and did an excellent job. She listened to how I wanted them done and did just that. I was pleased beyond words. I did let one other person do them when Nora was not there.....BIG MISTAKE. I told her I just wanted them cleaned up and she jacked me up. I had to start all over and let Nora get them back together.
If Nora wasn't there I would never go back. There's always someone new at the reception area which tells alot about a place and on my first visit I witnessed and overheard a problem between the employee and the manager I assume.