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  • Bought my 2016 Ford at Bell Ford and had an amazing experience there. Since I moved further West, I gave Peoria Ford 2 chances at servicing my vehicle. Both times I set appointments a week in advance and dropped my car off for routine maintenance. Both times I had to call the service center to see if my car was finished and it was. The most recent time I utilized their shuttle service which was great for the drop off, in and out in 10 minutes. Two hours after dropping my vehicle off, I call to see if my vehicle is ready and the rep stated it was ready and that he'll have the driver come pick me up (5 miles away) After an additional hour passed, I called again to see what the deal was, and they stated that the driver would be another 45 minutes! I didn't have all day to sit around waiting for their driver so I had to catch an Uber 5 miles down the road to get my vehicle back and continue my day. Incompetent service department that fails to communicate with it's customers. I'd rather drive clear across town than to put up with another headache from Peoria Ford.
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