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| - This place is unbelievable and not in a good way... North Valley Mechanical was trouble from the very start. If your home warranty company tries to send these folks out, do yourself a favor and insist on another provider. After calling our request into the home warranty company, we were told we'd hear from North Valley within one day. I'm sure you can deduct from the one star rating, that didn't happen... I ended up having to call them Monday morning and thankfully they were able to get a tech out around noon. To this point, we went Friday night, Saturday, and Sunday with no AC. I then made the mistake of checking them out online after this and learned about the experiences of others with home warranties that were subjected to their "service" and the fact they had Saturday hours and never bothered to call me; so from that point on I knew I wouldn't be doing any additional business with them. It doesn't stop there folks - the tech then refused to perform the repair unless we agreed to have him clean the coils. I don't doubt that the coils were probably dirty, but their pricing was on the high side and I'm already annoyed with them, so this wouldn't be happening. I then called the HVAC company my family has used for about ten years and asked them to come out and clean the coils and they did (for about 2/3 the price including the trip charge compared to what North Valley wanted to charge us and North Valley was already in my driveway). This caused us to lose our Wednesday appointment because our HVAC guy couldn't get out there until Wednesday to clean the coils, pushing North Valley back to Thursday for the repair (now almost a week without AC). I told the rep handling the scheduling at North Valley that no one would be home on Thursday morning and was told that since the unit is on the roof, it was fine and that no one needed to be home. Nonetheless, I received a phone call about 8 AM from the tech asking me if I was home and how to get on the roof... Are you kidding me? I'm no HVAC guru, but common sense would probably dictate "with a ladder?" About 40 minutes later I get a call from the same brilliant tech trying to tell me that the coils were not cleaned. I had a feeling that would probably happen based on the huge production they have made about it up until this point, so I left the invoice from my contractor under the front doormat. The tech proceeds to argue with me, telling me that an invoice from a licensed, bonded, and insured contractor doesn't mean that the service was actually performed. Excuse me? Let's just say that after talking to his boss (who appears to be the owner's wife and acted like she was doing me some huge favor) and pressing the issue, the home warranty repair was made. I'm thankful for my working AC, but what a fiasco! Why put up with their condescending attitudes, holding home warranty repairs hostage unless you do additional business with them, poor internal communication, and poor follow through? They deserve a negative star rating, but since that isn't possible, I'll give them one star. Clearly, I'd have to say you can do better than North Valley Mechanical for your HVAC needs.
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