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  • I understand that Steak & Shake cooks their food upon ordering, but there should be no excuse why it took my son and I almost an hour to order a kid's meal and a milkshake yesterday around 6:10p. It took 20 minutes alone to be able to pull up to the ordering station and then almost 40 minutes to get to the drive thru and pay. When I ordered my food, an airplane just so happened to be flying over the building as I was talking. The lady taking my order annoyingly said, "I can barely hear you!" I let that pass. I used to work in the food business. I know we all have our days. After I ordered, I pulled up one car length and sat there. Nothing happened for a while. I just sat there. There were 4 cars ahead of me. My son was being great, so we just hung out so I could get him dinner. So much time passed, that the lady in front of me drove off before paying. When I got to the drive thru, the older lady thanked me for my patience and apologized for the delay. I paid for me food and drove home. I knew they were busy. I was just happy to get the food so I could feed my kiddo. When we got home 4 minutes later, I took out my son's meal, I got him a hog dog and fries. The hog dog was still warm, but the fries were cold and there was no apple juice in there. One would think that it is not the end of the world with the drink missing and all, but that pretty much ticked me off after waiting for almost an hour to get fast food. I'm done with them. Next time, I'll just pay a little more at a real restaurant and have a quality meal with my son in probably much less time.
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