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  • Only giving one star becuase you have to at least give one star... It all started on October 8, 2012 when I went in to order two pairs of glasses for my 3 year old. I ordered a pair of regular glasses and a pair of sunglasses. I walked in and told the gal at the reception that I needed to order two pairs of glasses, the Miraflex, for my son. I knew exactly which ones I wanted and I have the Rx from my son's eye specialist. Well, this process took over two hours...first clue I should have turned around and ran out the door... I was told it would take 7-10 days. I called on day 10 and the the gal who answered the phone said the glasses weren't in and made it clear to me that THEY would call ME when the glasses arrived. I called again 3 days later, no glasses. I called again on Monday, October 5, 2012. Found out the glasses were there at the office but the lenses were not in the glasses. The guy, Don, who cuts the lenses has been out because his wife's mother has been ill. The receptionist did not know when he would be back in to cut the glasses but assured me she would call me by 5:00 pm to let me know. I received no call back. I called again Tuesday, October 6, 2012 and the receptionist, Stephanie, answered and I told her who I was and the excuses started flying about why she didn't call me back (this was the second time she promised a call with no follow through). I was told Don would not be in to cut the lenses today and the doc (Mr. Stern) was not in today either. I told Stephanie I wanted my money back and I was taking my business else where...of course she is not authorized to do refunds. I told her I was contacting my credit card compnay and opening a dispute. While I was on the phone with Chase, Stephanie called and left me a message stating they could have someone in town cut the lenses and have them to me by end of business today. I called her back and agreed that I would drop the dispute once I had the glasses in hand at the end of business today. She called back again and said it would be Wednesday morning...OF COURSE! Well, I am showing up at 9:00 am tomorrow and the glasses better be ready. I will never ever, ever, ever recommend or use this place again. I have no confidence that the glasses will be ready tomorrow at 9:00 am and therefore will most likely need to go through with the dispute. Either way this place is terrible and I do not know how they are still in business!
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